by Shazam78 Investigator
Investigator

IPhone XR no network connection on 3g or 4g

So I have a very annoying problem with my EE IPhone XR

I Live in Gwynedd North Wales and I have noticed whenever I'm in Bangor I get no network connection even though my phone tells me I have full 4g reception I still get no data, also when I'm at work and connected to the 3g booster again I get full signal but no network connection. I have tried a network reset and a phone reset but still no joy.

Does any one know why this is happening and is there a fix?

12 REPLIES 12
by
EE Community Support Team

Re: IPhone XR no network connection on 3g or 4g

Hi there @Shazam78

 

Thanks for coming to the community.

 

Is this happening in any other area?

 

Can you make and receive calls in Bangor?

 

Leanne.

by Shazam78 Investigator
Investigator

Re: IPhone XR no network connection on 3g or 4g

Hi Leanne,

 

This only seems to happen in Bangor, I'm still able to make and receive calls.

 

by
EE Community Support Team

Re: IPhone XR no network connection on 3g or 4g

Thanks @Shazam78

 

Have you reported this to us on our EE Network Status Checker?

 

We will be able to get this looked into 🙂

 

Leanne.

by Shazam78 Investigator
Investigator

Re: IPhone XR no network connection on 3g or 4g

yes I have just done that.

what I find weird is if I connect to my works EE signal booster I get full bars and 3g but is still cant connect to the internet, which makes me think its the handset that has the problem. There are others in my office who connect to the booster with out any issues?

by
EE Community Support Team

Re: IPhone XR no network connection on 3g or 4g

Hi @Shazam78

 

Thanks for the quick reply.

 

Have you been able to try your SIM card in another phone to see if this works?

 

Leanne.

by Shazam78 Investigator
Investigator

Re: IPhone XR no network connection on 3g or 4g

So I have tried My SIM in a Samsung phone and my 4g/3g network connection works.

As I suspected its the phone, any ideas on what to do now?

by Grand Master
Grand Master

Re: IPhone XR no network connection on 3g or 4g

@Shazam78   Where did you get the device from ?  

by Shazam78 Investigator
Investigator

Re: IPhone XR no network connection on 3g or 4g

From EE on a 24 month Contract. why?

by Grand Master
Grand Master

Re: IPhone XR no network connection on 3g or 4g

@Shazam78   Just wanted you o make sure you haven’t at any point put a different network sim in the device. 

by
EE Community Support Team

Re: IPhone XR no network connection on 3g or 4g

Hi @Shazam78

 

Thanks for trying this for me.

 

If you give our Tech Gurus a call, they will be able to help you further 🙂

 

Leanne.

by Shazam78 Investigator
Investigator

Re: IPhone XR no network connection on 3g or 4g

Ok, 

just to add that I have factory reset the phone(clean install) and still no internet connection on 3/4G

by
EE Community Support Team

Re: IPhone XR no network connection on 3g or 4g

Hi @Shazam78

 

Thanks for letting me know.

 

Let us know how you get on after speaking to our Tech Gurus.

 

Leanne.

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