25-06-2019 09:35 AM
So I have a very annoying problem with my EE IPhone XR
I Live in Gwynedd North Wales and I have noticed whenever I'm in Bangor I get no network connection even though my phone tells me I have full 4g reception I still get no data, also when I'm at work and connected to the 3g booster again I get full signal but no network connection. I have tried a network reset and a phone reset but still no joy.
Does any one know why this is happening and is there a fix?
25-06-2019 03:18 PM
yes I have just done that.
what I find weird is if I connect to my works EE signal booster I get full bars and 3g but is still cant connect to the internet, which makes me think its the handset that has the problem. There are others in my office who connect to the booster with out any issues?
26-06-2019 08:15 AM
So I have tried My SIM in a Samsung phone and my 4g/3g network connection works.
As I suspected its the phone, any ideas on what to do now?
26-06-2019 08:32 AM
@Shazam78 Just wanted you o make sure you haven’t at any point put a different network sim in the device.
26-06-2019 10:42 AM
just to add that I have factory reset the phone(clean install) and still no internet connection on 3/4G