11-12-2018 12:22 AM
Welcome to the community,
Yes, you have the right to cancel, so long as you upgraded online or by phoning EE, but you have no right to cancel if through a store.
Have you already received your new phone? You may have to wait until you receive it and then return it. I would suggest speaking to EE, customer service.
11-12-2018 12:26 AM - edited 11-12-2018 12:32 AM
Just to add, your right to cancel lasts 14 days from when you received phone, as long as you ordered online or by phone.
11-12-2018 07:16 AM
@Shona2 No it doesn’t matter if you’ve used it.
11-12-2018 08:38 AM
Thanks for coming to the community.
If you have ordered your phone online or over the phone with us, you can fill in our cancellation form and email firstname.lastname@example.org.
Once your form has been received and processed our cancellations team will get in touch with you to advise you on how to return your equipment.
Or if you prefer, give us a call on 0800 079 0103.
Full information can be found on our EE returning a phone help page.