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by Shona2
Explorer

I upgraded 7 days ago do I have the right to cancel

Can I cancel my upgraded and get a different phone it’s only been 7 days 

5 REPLIES 5
by Shona2
Explorer

Re: I upgraded 7 days ago do I have the right to cancel

Does it matter if I have used the phone?

Sent from my iPhone
by Brilliant Contributor
Brilliant Contributor

Re: I upgraded 7 days ago do I have the right to cancel

Hello @Shona2,

 

Welcome to the community,

 

Yes, you have the right to cancel, so long as you upgraded online or by phoning EE, but you have no right to cancel if through a store.

 

Have you already received your new phone? You may have to wait until you receive it and then return it. I would suggest speaking to EE, customer service.

by Grand Master
Grand Master

Re: I upgraded 7 days ago do I have the right to cancel

Just to add, your right to cancel lasts 14 days from when you received phone, as long as you ordered online or by phone.

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by Grand Master
Grand Master

Re: I upgraded 7 days ago do I have the right to cancel

@Shona2  No it doesn’t matter if you’ve used it. 

 

 

by
EE Community Support Team

Re: I upgraded 7 days ago do I have the right to cancel

Morning @Shona2

 

Thanks for coming to the community.

 

If you have ordered your phone online or over the phone with us, you can fill in our cancellation form and email channel.returns@ee.co.uk. 

 

Once your form has been received and processed our cancellations team will get in touch with you to advise you on how to return your equipment.

 

Or if you prefer, give us a call on 0800 079 0103.

 

Full information can be found on our EE returning a phone help page.

 

Leanne.

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