Highlighted
by Iguana-Mama
Explorer

I phone 5s has frozen. Help!

My I-phone 5s has frozen as of last night. I cannot turn phone off, there is a 'notification' from BBC that seems to be blocking everything. Cannot shift it, or log in or out! help Kat

1 SOLUTION

Accepted Solutions
by jesse Valued Contributor
Valued Contributor
Solution

Re: I phone 5s has frozen. Help!

Try holding down the power button and home button at same time, it does a different method.

4 REPLIES
by jesse Valued Contributor
Valued Contributor
Solution

Re: I phone 5s has frozen. Help!

Try holding down the power button and home button at same time, it does a different method.

by
EE Community Support Team

Re: I phone 5s has frozen. Help!

Hi @Iguana-Mama

 

Welcome to the community. Smiley Happy

 

I see @jesse has offered you a potential solution.

 

How did you get on with that?

 

Chris

by Iguana-Mama
Explorer

Re: I phone 5s has frozen. Help!

I actually followed advice given to Blonehatter by Lee. He gave more details about holding down both Home key and ON/Off key and advised logging into Itunes and plugging phone into laptop.

I followed instructions and succeeded first time so thanks Lee.

Kat

by
EE Community Support Team

Re: I phone 5s has frozen. Help!

Brilliant news @Iguana-Mama

 

Cheers

 

Richard

 

Smiley Happy

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