01-09-2017 01:30 PM
My phone has been damaged and I need to get proof of purchase in order to get my insurance claim validated. I am travelling and cant find a webchat or email option as I cant call internationally for this. Please help?
01-09-2017 01:31 PM
@turnerjs login to your online account and wait for the live chat window to pop up.
01-09-2017 01:44 PM
Thanks for the advice Chris.
Have been logged in for about 20 mins now, in fact logged in a number of times and no sign of chat - Pop up blocker also turned off. Frustarting as if you want to be tied in to a contract upgrade its super easy - but find someone to help you with something and they make it challenging at best!.
01-09-2017 01:51 PM
Welcome to the EE Community @turnerjs.
I understand your frustration with this one.
Our customer services chat team will be able to help with a proof of purchase.
I recommend logging into your My EE account on your phone's browser or a computer.(Not the EE App)
Once you're logged in, a chat window should pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
01-09-2017 02:07 PM
Thanks for the reponse.
Logged into the computer and now also a second phone as well (online - not the app) and will see if a chat window comes up.
25 mins + on the computer and 10 mins + on the other phone and no chat windows on either as yet... Will keep on waiting.....
01-09-2017 02:48 PM
Does anyone know ifs there an email address that I can contact - I was waiting on 2 separate devices for 26 mins and over 40 mins and there is no chat box coming up on either.
As seeminly no other option I called on another phone to talk to an adviser from another phone and being charged £1.50 per minute same as EE does and was on a call for 19 mins thus far and counting while the customer rep tried to find the right thing "looking for a needle in the haystack" was his expression. He was actually most charming and apologetic, but as a customer experience EE has done poorly as a company to its staff or customers.
Not to mention that this is costing me a totally silly charge that I should be able to email someone to look into.
The staff are very nice, but the company isnt helping them do their jobs.
So frustrating and still on hold.....