21-06-2018 05:44 PM
Solved! See the answer below or view the solution in context.
23-06-2018 01:48 PM - edited 23-06-2018 01:48 PM
@Paulforth44 Call your device from a different phone and leave a voicemail. Now on your phone listen to that voicemail in full then delete that voicemail. Hopefully this will correct this issue.
21-06-2018 05:46 PM
@Paulforth44 Have you tried just restarting the device? Turn it off for a few minutes before you turn it back on.
21-06-2018 05:54 PM
Yeah tried that Chris thanks 🙏🏼
21-06-2018 06:13 PM
Hi @Paulforth44 and welcome to the community.
This is indeed very strange, it sounds like you may need a voicemail reset by our technical teams.
Let us know how you get on.
Many thanks,
Lee
23-06-2018 01:45 PM
@Lee_H wrote:Hi @Paulforth44 and welcome to the community.
This is indeed very strange, it sounds like you may need a voicemail reset by our technical teams.
Let us know how you get on.
Many thanks,
Lee
Hi Lee I opened a text chat with an advisor yesterday with a lovely lady who did as much as she could by showing me how to reset voicemail by turning it on and off through the voicemail settings but it won’t work, I need to call them.
Thanks,
Paul.
23-06-2018 01:48 PM - edited 23-06-2018 01:48 PM
@Paulforth44 Call your device from a different phone and leave a voicemail. Now on your phone listen to that voicemail in full then delete that voicemail. Hopefully this will correct this issue.
23-06-2018 02:16 PM
Good Afternoon @Paulforth44
Thanks for the update.
Can you try the advice from @Chris_B, and let us know how you get on.
Leanne 🙂
23-06-2018 02:37 PM - edited 23-06-2018 02:47 PM
Ok Thanks.
23-06-2018 02:44 PM
@Chris_B wrote:@Paulforth44 Call your device from a different phone and leave a voicemail. Now on your phone listen to that voicemail in full then delete that voicemail. Hopefully this will correct this issue.
YES! That has solved it Chris,
Thanks for your help,
Paul.
23-06-2018 02:54 PM
@Paulforth44 That’s good to hear.