by Helm Contributor
Contributor

I'm abroad and don't have my SIM how do I cancel apple music without text?

I am currently abroad and don't have my SIM with me at the moment. I need to cancel my free apple music subscription today... How do I do that without texting 150?

8 REPLIES 8
by
EE Community Support Team

Re: I'm abroad and don't have my SIM how do I cancel apple music without text?

Hi @Helm

 

Thanks for joining community 🙂

 

I hope you are having a great time abroad.

 

Here are the ways to cancel Apple Music with EE.

 

Cancel Apple Music by texting STOP MUSIC to 150, or by calling customer services 

 

If you’d like to re subscribe after cancelling during your free period, you’ll be charged at £9.99.

 

Text MUSIC to 150 and follow the instructions to re-subscribe.

 

If you cancel after starting a paid subscription, you can use the Apple Music for the period you’ve paid for.

 

It’ll be removed from your next bill.

 

We’ll contact you once the service has been removed.

 

Hope this helps.

 

Cheers

 

Richard

 

🙂

by Helm Contributor
Contributor

Re: I'm abroad and don't have my SIM how do I cancel apple music without text?

Thanks for replying but sadly not much help at all... as I said I don't have my SIM so texting isn't an option

 

Is there any other way to cancel apple music? 

by
EE Community Support Team

Re: I'm abroad and don't have my SIM how do I cancel apple music without text?

Hi @Helm

 

Thanks for coming back to me.

 

I know you put that information in the post about texting so that's why I also advised to call us.

 

Cancel Apple Music by texting STOP MUSIC to 150, or by calling customer services 

 

You can use either an alternative mobile or landline to contact us and we will happily get this all sorted for you.

 

Thanks

 

Richard

 

🙂

by Helm Contributor
Contributor

Re: I'm abroad and don't have my SIM how do I cancel apple music without text?

Hey Richard, 

 

Again thanks for the speedy reply, unfortunately I can't make calls on the Ugandan SIM I currently have in my phone, is there any way to cancel online ?

 

Kind regards 

Helm 

by
EE Community Support Team

Re: I'm abroad and don't have my SIM how do I cancel apple music without text?

Hi @Helm

 

This can't be done online.

 

You can use either an alternative mobile or landline to contact us and we will happily get this all sorted for you.

 

Thank you

 

Richard

 

🙂

by Helm Contributor
Contributor

Re: I'm abroad and don't have my SIM how do I cancel apple music without text?

Hey Richard, 

 

I don't have access to another mobile or a landline, I'm in Africa.

 

Crazy that I can't do it online. Now I'll be forced to pay for a month of apple music.

 

Good times. 

 

Kind regards 

Helm 

by
EE Community Support Team

Re: I'm abroad and don't have my SIM how do I cancel apple music without text?

Hi @Helm

 

Please try this from our Apple Music help page.

 

You can cancel the add-on at any time (but it might take 48 hours to be removed from your account) by texting STOP STREAM to 150 or via My EETerms apply.

 

Please try and do this from My EE and see if it let's you cancel.

 

Try log in from the device you are messaging from.

 

Let me know how you get on.

 

Richard

by Helm Contributor
Contributor

Re: I'm abroad and don't have my SIM how do I cancel apple music without text?

Once again thank you for your speedy reply. 

 

I will press those buttons and see what happens. 

 

Kind regards 

Helm 

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