by Janey25 Investigator
Investigator

I have just come to Spain and my Uk phone isn’t picking up a network

 
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I have just come to Spain and my Uk phone isn’t picking up a network

@Janey25  Have you tried rebooting the device and perhaps a manual network search ? .   If it was working there is no reason on EEs side why it wouldn’t work now. 

7 REPLIES
by Grand Master
Grand Master

Re: I have just come to Spain and my Uk phone isn’t picking up a network

@Janey25  Did you enable roaming on your account before you left the UK ? 

by Janey25 Investigator
Investigator

Re: I have just come to Spain and my Uk phone isn’t picking up a network

I spend most of my time in spain

i just had a month here with no problems and had 4 days back in uk. But when I got back my phone won’t keep a signal 

it flickers onto a signal for a few seconds then goes back off

i tried the SIM card in another iPhone and still doesn’t work

its not the phone 

thanks

by Grand Master
Grand Master
Solution

Re: I have just come to Spain and my Uk phone isn’t picking up a network

@Janey25  Have you tried rebooting the device and perhaps a manual network search ? .   If it was working there is no reason on EEs side why it wouldn’t work now. 

by Janey25 Investigator
Investigator

Re: I have just come to Spain and my Uk phone isn’t picking up a network

Yes I did
It comes up with contact EE which it didn’t yesterday
So I’m going to ring them now
It still says no service on the top left next to WiFi symbol
Thanks anyway
I’ll post what they say

Sent from my iPhone
by Janey25 Investigator
Investigator

Re: I have just come to Spain and my Uk phone isn’t picking up a network

ok, so I rang EE and they told me to turn off the automatic network search. This I did and it slowly brought up a range of networks to choose from and I chose Movistar. I never had to do this before but apparently they have changed things in Spain. All ok again now. Thanks for your help.

by Janey25 Investigator
Investigator

Re: I have just come to Spain and my Uk phone isn’t picking up a network

Chris_B

I know you suggested the same but it took so long I thought it wasn't working. Thanks again

 

by
EE Community Support Team

Re: I have just come to Spain and my Uk phone isn’t picking up a network

Hello there @Janey25

 

Glad you got this sorted Smiley Happy

 

Have an amazing time and hope the weather is good for you.

 

Leanne.

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