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by Aliceng
Explorer

I have just arrived Rome. Can’t activate my sim can’t find apn

 
1 SOLUTION

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by Grand Master
Grand Master
Solution

Re: I have just arrived Rome. Can’t activate my sim can’t find apn

@Aliceng   You don’t need to enter APN settings on an iPhone with EE. Can you go to settings>general>profile and delete any profile that might be there. Then restart the device.    It can take up to 24 hours for a sim to activate but it’s usually 3-4 hours. 

 

just to check have you just arrived “from” Rome or have you just arrived “in” Rome ?   

 

if you’ve just arrived in Rome then unfortunately you can not use the sim as the sim needs to be activated in the UK first as this can not be done on a roaming network. 

1 REPLY 1
by Grand Master
Grand Master
Solution

Re: I have just arrived Rome. Can’t activate my sim can’t find apn

@Aliceng   You don’t need to enter APN settings on an iPhone with EE. Can you go to settings>general>profile and delete any profile that might be there. Then restart the device.    It can take up to 24 hours for a sim to activate but it’s usually 3-4 hours. 

 

just to check have you just arrived “from” Rome or have you just arrived “in” Rome ?   

 

if you’ve just arrived in Rome then unfortunately you can not use the sim as the sim needs to be activated in the UK first as this can not be done on a roaming network. 

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