by Dom3298 Investigator
Investigator

I had a order number but its now dissapeared

I ordered the new iphone 11 pro max and I got an order number on my ee account and luckily took a screenshot as it has now disappeared and I have paid £83.38 for my early upgrade and I am meant to be expecting it tomorrow 11/12/2019 

5 REPLIES 5
Highlighted
by Grand Master
Grand Master

Re: I had a order number but its now dissapeared

Hi @Dom3298 

 

You can check your order via EE order tracking.

 

https://myaccount.ee.co.uk/orderdetails

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Dom3298 Investigator
Investigator

Re: I had a order number but its now dissapeared

I have tried but it says cannot track your order at this time 

by
EE Community Support Team

Re: I had a order number but its now dissapeared

Hi @Dom3298

 

Welcome to the community. 🙂

 

Which sized memory and colour did you choose?

 

Have you had any messages from DPD?

 

Chris

by Dom3298 Investigator
Investigator

Re: I had a order number but its now dissapeared

Its 64gb midnight green I have had nothing off dpd but I rang up ee at 8am and they've said they're going to track it and see what dpd are doing and the lady gave me a tracking number which it wants to recognise now and again it's meant to be being delivered to my local ee store so when I finish work at 5 I'm going to go and see if they have received it if not I've been asked to ring back and see why it hasn't been delivered 

by
EE Community Support Team

Re: I had a order number but its now dissapeared

It's good news there's a tracking number, @Dom3298. Keep an eye on that.

 

Fingers crossed it's there for you when you finish work.

 

Chris

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