by Flek Investigator
Investigator

I can’t call anyone on my UK phone while in the USA , data roaming on etc

I can’t call anyone on my UK phone while in the USA , data roaming on etc

7 REPLIES 7
by Grand Master
Grand Master

Re: I can’t call anyone on my UK phone while in the USA , data roaming on etc

@Flek  Did you enable roaming on your account before you left the UK ? 

 

Are you on a Max plan that includes roaming in the US ? 

by
EE Community Support Team

Re: I can’t call anyone on my UK phone while in the USA , data roaming on etc

Hi @Flek

 

Welcome to the community, I hope you're having a great time in the USA. 🙂

 

Please try the troubleshooting below to try and find a connection:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search and select a different US network operator:-

 

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

 

Please let me know if any of that works.

 

Chris

by Flek Investigator
Investigator

Re: I can’t call anyone on my UK phone while in the USA , data roaming on etc

Well I’ve been traveling all over Europe this summer and never had a problem. Then changed my tariff for one that included the USA so I’m sure data roaming must be on 

thanks 

by Profile closed
Not applicable

Re: I can’t call anyone on my UK phone while in the USA , data roaming on etc

When roaming in the USA, you can use either AT&T or T-Mobile.

 

AT&T is often very temperamental now in many US cities.  T-Mobile is usually the best network to roam with.

 

If you still cannot get any signal you will need to online chat with EE and ask them to make sure roaming is enabled on your account.

by
EE Community Support Team

Re: I can’t call anyone on my UK phone while in the USA , data roaming on etc

Thanks @Flek

 

Did you try the T-Mobile network as suggested by @Profile closed?

 

or any of the other available networks?

 

Let us know how you get on.

 

Chris

by Flek Investigator
Investigator

Re: I can’t call anyone on my UK phone while in the USA , data roaming on etc

Hi chris that sorted it out thanks 

by
EE Community Support Team

Re: I can’t call anyone on my UK phone while in the USA , data roaming on etc

Ah, brilliant @Flek.

 

Enjoy the rest of your trip. 😄

 

Chris

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