by Katedowney992 Investigator
Investigator

I bought a second hand iPhone 6s but says no service and phone not allowed?

 
7 REPLIES 7
by Grand Master
Grand Master

Re: I bought a second hand iPhone 6s but says no service and phone not allowed?

Where is EE involved in this? Is it the phone, the SIM, both or neither?

 

Is the phone unlocked or, if not, what network is it locked to? What SIM have you put in it?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Grand Master
Grand Master

Re: I bought a second hand iPhone 6s but says no service and phone not allowed?

@Katedowney992  You need to ask the seller what network the device is locked to, you can then ask that network yourself to unlock the device so you can use it on what ever network you want to use.  

by Katedowney992 Investigator
Investigator

Re: I bought a second hand iPhone 6s but says no service and phone not allowed?

It’s locked to EE and I bought a EE PAYG sim from a EE shop, it worked fine for the first day I bought it and now it says no service and phone not allowed

Sent from my iPhone
by Grand Master
Grand Master

Re: I bought a second hand iPhone 6s but says no service and phone not allowed?

It sounds like the original seller has reported this phone as lost or stolen shortly after they sold it to you & as a consequence it has been blacklisted so it can't be used on any mobile network. This is a common fraud committed by 2nd-hand phone sellers selling their upgrade phone. You can check out blacklisted IMEIs yourself at CheckMEND .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Katedowney992 Investigator
Investigator

Re: I bought a second hand iPhone 6s but says no service and phone not allowed?

Really? That’s awful as I paid for the phone also! Is there any way this can be resolved?

I’ve just tried to find the person who sold it to me on Facebook and I can’t find them, they seemed genuine when I bought the phone.

Sent from my iPhone
by Brilliant Contributor
Brilliant Contributor

Re: I bought a second hand iPhone 6s but says no service and phone not allowed?


@Katedowney992 wrote:
Really? That’s awful as I paid for the phone also! Is there any way this can be resolved?

I’ve just tried to find the person who sold it to me on Facebook and I can’t find them, they seemed genuine when I bought the phone.

Sent from my iPhone

If you can't find them on Facebook anymore they have either blocked you or deleted their Facebook. Meaning you have been a victim of fraud.  I would contact the police.

 

This phone will not be unblacklisted for you as only the original owner can do this.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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by Grand Master
Grand Master

Re: I bought a second hand iPhone 6s but says no service and phone not allowed?

There's nowt EE will do for you. They will only lift the blacklist for the original owner.

 

Your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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