17-10-2018 11:50 PM
Where is EE involved in this? Is it the phone, the SIM, both or neither?
Is the phone unlocked or, if not, what network is it locked to? What SIM have you put in it?
18-10-2018 07:36 AM
@Katedowney992 You need to ask the seller what network the device is locked to, you can then ask that network yourself to unlock the device so you can use it on what ever network you want to use.
18-10-2018 11:30 AM
18-10-2018 12:20 PM - edited 18-10-2018 12:25 PM
It sounds like the original seller has reported this phone as lost or stolen shortly after they sold it to you & as a consequence it has been blacklisted so it can't be used on any mobile network. This is a common fraud committed by 2nd-hand phone sellers selling their upgrade phone. You can check out blacklisted IMEIs yourself at CheckMEND .
18-10-2018 12:28 PM
18-10-2018 12:35 PM
Really? That’s awful as I paid for the phone also! Is there any way this can be resolved?
I’ve just tried to find the person who sold it to me on Facebook and I can’t find them, they seemed genuine when I bought the phone.
Sent from my iPhone
If you can't find them on Facebook anymore they have either blocked you or deleted their Facebook. Meaning you have been a victim of fraud. I would contact the police.
This phone will not be unblacklisted for you as only the original owner can do this.
18-10-2018 12:36 PM
There's nowt EE will do for you. They will only lift the blacklist for the original owner.
Your only remedy is against whoever you got the phone from.