09-04-2018 01:02 PM
@Daviddjg Did you enable roaming on your account before you left the UK ? If not you can log in to your account and wait for a live chat window to pop up you can use this to request roaming to be enabled on your account.
09-04-2018 01:22 PM
Thank you for coming to see us in the EE community 🙂
When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.
In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.
I know on this occasion, you were aware that you needed to do this. I know it's not working at the moment for you.
However, we can help.
Please take a look at some of the hints, tips and tricks to get activated in our EE Roaming - What to do if you're having problems abroad support article.
If none of the advice in the support article works, you may have an international bar present.
This will need account access at this point.
If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.
If you can't access this, then please call customer services from an alternative landline or mobile.
Please let me know how you get on.