by Millie_wright Investigator
Investigator

I am in Spain and unable to sent texts or call people, anybody know why?

I am in Spain and I am unable to text or call people, I rung the help line and they were unable to help me. Does anybody know why this this is happening.

10 REPLIES 10
by Grand Master
Grand Master

Re: I am in Spain and unable to sent texts or call people, anybody know why?

@Millie_wright  Are you putting 44 or 0044 instead of the 0 at the start of the number? 

by Millie_wright Investigator
Investigator

Re: I am in Spain and unable to sent texts or call people, anybody know why?

Yes I am, it's still not working.

by Grand Master
Grand Master

Re: I am in Spain and unable to sent texts or call people, anybody know why?

@Millie_wright  Have you enable data roaming in settings/mobile data/ Mobile data options ? 

by
EE Employee

Re: I am in Spain and unable to sent texts or call people, anybody know why?

Hi @Millie_wright and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

What error message are you getting whilst dialling out.

 

Many thanks,

 

Lee

by Millie_wright Investigator
Investigator

Re: I am in Spain and unable to sent texts or call people, anybody know why?

I have tried all these but nothing seems to be working, I just phoned EE and they couldn't get it to work. 

by
EE Employee

Re: I am in Spain and unable to sent texts or call people, anybody know why?

Hi @Millie_wright

 

Did our customer services team run through a diagnostic to find out why your issues are occurring.

 

Many thanks,

 

Lee

by Millie_wright Investigator
Investigator

Re: I am in Spain and unable to sent texts or call people, anybody know why?

Yes, the man on the phone said he did everything. And he tried to solve it but it didn't work.

by
EE Community Support Team

Re: I am in Spain and unable to sent texts or call people, anybody know why?

Good Afternoon @Millie_wright

 

Thanks for coming back to us.

 

Are you able to receive calls and texts?

 

Do you get an error when you make a call?

 

Thanks, Leanne 🙂

by Millie_wright Investigator
Investigator

Re: I am in Spain and unable to sent texts or call people, anybody know why?

Yes, I am able to recieve calls and texts. 

Yes, I get an error message saying I am unable to call from this number.

 

by
EE Community Support Team

Re: I am in Spain and unable to sent texts or call people, anybody know why?

Thanks for confirming @Millie_wright

 

This sounds like the international bar is active on your account.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Thanks, Leanne.

Let's get started

Join the EE Community to ask, answer, learn and share.