by Sane
Visitor

I am in France and neither my wife nor I can make calls on our phones.help!!!!

For some reason I can’t make any calls in france. It just ends the call before connecting. What is this about???

2 REPLIES 2
by Grand Master
Grand Master

Re: I am in France and neither my wife nor I can make calls on our phones.help!!

@Sane  Login to your online account and enable international and premium rate numbers.  

by
EE Community Support Team

Re: I am in France and neither my wife nor I can make calls on our phones.help!!

Hi @Sane

 

Welcome to the community.

 

Could you please check your My EE account as suggested above?

 

If your roaming and international calling is enabled, please try a manual network search and connect to a different French network:

 

Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know how you get on.

 

Chris

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