by rolandscull Investigator
Investigator

How do I cancel an Apple Watch data plan?

I somehow have two Apple Watch data plans on my account even though I only have one Apple Watch. How do I cancel one of them?

8 REPLIES 8
by Grand Master
Grand Master

Re: How do I cancel an Apple Watch data plan?

Sounds like a mistake. You'll need to contact EE to sort it out.

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by rolandscull Investigator
Investigator

Re: How do I cancel an Apple Watch data plan?

Hmm. I've tried doing it on a live chat and it was painful. Took 20 minutes, got nowhere! I'm thinking phoning up will be equally as painful.

by
EE Employee

Re: How do I cancel an Apple Watch data plan?

Hi @rolandscull and welcome to the community.

 

I'm not too sure if you have seen our unpairing of an Apple Watch guide?

 

I'm not too sure if this may help or not, let us know how you get on.

 

Many thanks,

 

Lee

 

 

by rolandscull Investigator
Investigator

Re: How do I cancel an Apple Watch data plan?

Yeah thanks. But that just unpairs the watch and does nit cancel the data plan.

by
EE Employee

Re: How do I cancel an Apple Watch data plan?

Hi @rolandscull

 

What happens when you select remove data plan when following the guide?

 

Many thanks,

 

Lee

by rolandscull Investigator
Investigator

Re: How do I cancel an Apple Watch data plan?

It removes the plan from my watch, but it is still showing in my EE account and I presume I’ll be charged for it!

by
EE Employee

Re: How do I cancel an Apple Watch data plan?

Hi @rolandscull

 

Thank you for trying that.

 

It may be worth giving our technical team a quick call who will be able to look into this further for you.

 

Let us know how you get on 🙂

 

Many thanks,

 

Lee

by rolandscull Investigator
Investigator

Re: How do I cancel an Apple Watch data plan?

Sure. Thanks. 

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