by Floormonkee Investigator
Investigator

How and when do EE reimburse you for the data used on apple music?

I have used nearly 2gb of my data on apple music alone and I'm worried to use anymore is case it takes me over my limit.

9 REPLIES 9
by
EE Community Support Team

Re: How and when do EE reimburse you for the data used on apple music?

Hello there @Floormonkee

 

Thanks for coming to the community.

 

Did you text STREAM to 150?

 

Have you just started using Apple Music?

 

Thanks 🙂

by Floormonkee Investigator
Investigator

Re: How and when do EE reimburse you for the data used on apple music?

Yes, I got the product after following 150 and I followed the instructions and had confirmation emails of end date etc. Started 31.07.17

Lisa
Get Outlook for Android
by
EE Community Support Team

Re: How and when do EE reimburse you for the data used on apple music?

Thanks @Floormonkee.

 

What device are you using?

 

Has the data been used after this date?

 

Thanks, Leanne.

by Floormonkee Investigator
Investigator

Re: How and when do EE reimburse you for the data used on apple music?

S7 edge and yes, data used after this date

Get Outlook for Android
by
EE Community Support Team

Re: How and when do EE reimburse you for the data used on apple music?

Thanks @Floormonkee

 

If you go into Apps > Settings > Data Usage,

 

How much is showing for Apple Music?

 

Thanks 🙂

by Floormonkee Investigator
Investigator

Re: How and when do EE reimburse you for the data used on apple music?

Hi. 1.17 2gb. Apologies I thought it said 1.71 earlier hence the post, but still, I think something is wrong. Lisa

by
EE Community Support Team

Re: How and when do EE reimburse you for the data used on apple music?

Thanks @Floormonkee

 

We will need to get this looked into for you.

 

Please get in touch with our customer service team they will investigate this for you,

 

Let me know how you get on 🙂

by Floormonkee Investigator
Investigator

Re: How and when do EE reimburse you for the data used on apple music?

Thank you.
Will I need to ring in?

Get Outlook for Android
by
EE Community Support Team

Re: How and when do EE reimburse you for the data used on apple music?

Hi @Floormonkee

 

If you use the link in my post above and select EE this will give you an option to chat to one of our customer service team 🙂

 

Thanks, Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.