by Baibarac Investigator
Investigator

Hi im in spain and i cant call

Hi im just come yesterday in tenerife and data its working but I can’t make any call

6 REPLIES
by Grand Master
Grand Master

Re: Hi im in spain and i cant call

@Baibarac  Did you enable roaming on your account before you left the UK ? 

by Baibarac Investigator
Investigator

Re: Hi im in spain and i cant call

yes and when I enter in spain they send some messages 

by Baibarac Investigator
Investigator

Re: Hi im in spain and i cant call

When im trying to call the customer service said to call customer service

by
EE Community Support Team

Re: Hi im in spain and i cant call

Hi @Baibarac

 

Thank you for posting Smiley Happy

 

Have you tried a manual network search?

 

If not, let me know what phone you've got and I can show you how to do it?

 

Have you tried turning the phone off and on again?

 

Thanks

 

Richard

 

Smiley Happy

 

 

by Baibarac Investigator
Investigator

Re: Hi im in spain and i cant call

Yea i ve tried 2 times to turn off and turn on 

and its an iphone 6s

by
EE Community Support Team

Re: Hi im in spain and i cant call

Hi @Baibarac

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

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