by Workman1 Investigator
Investigator

Has anyone else been told there are esim issues with Apple Watch 3

EE have told me there is a technical fault with esims for Apple Watch three I’ve been without standalone service for three weeks now anyone else got same issue 

6 REPLIES 6
by willie16 Investigator
Investigator

Re: Has anyone else been told there are esim issues with Apple Watch 3

Hi

 

Yes. Please see my recent post concerning similar but with my S4 Apple Watch. My issue has now been escalated further to the 'Device Specialist Team' in EE for resolution. But it may take 'up to 5 working days' before hearing from them. With the New Year holiday period about to begin methinks this is going to be later rather than sooner. Frustrating and disappointing.

by
EE Community Support Team

Re: Has anyone else been told there are esim issues with Apple Watch 3

Good Morning @Workman1.

 

I'd advise contacting our technical support team again to get this escalated further as @willie16 has mentioned.

 

Jon

by Analog_d
Explorer

Re: Has anyone else been told there are esim issues with Apple Watch 3

I have had ongoing issues with my series 3 watch for well over three months now.

 

Started when I upgraded to the iPhone XS.  Haven’t been able to get 4G reconnected on my watch since then. Prior to the upgrade of my phone, I had 4G service using the watch rain when linked to my  iPhone 6s service plan. 

 

I’ve had it escalated to device specialists, and even sent the watch back to Apple for a week as EE informed me the problem must be with my watch.  

 

Apple sent the watch back saying it passed all the tests at their end.

 

Currently don’t have the time to waste getting this sorted, and so have left things as they are.  Got fed up of unpairing and repairing the watch repeatedly 

 

If there’s a problem with the Series 3 esims, that may explain things!

by
EE Community Support Team

Re: Has anyone else been told there are esim issues with Apple Watch 3

Hi @Analog_d

 

I am not aware of any problems with Apple Watch Series 3 eSIM. 

 

Have you got back in touch since speaking with Apple?

 

Speak soon, 

 

Katie 🙂

by Workman1 Investigator
Investigator

Re: Has anyone else been told there are esim issues with Apple Watch 3

still trying to resolve very annoying 

by
EE Community Support Team

Re: Has anyone else been told there are esim issues with Apple Watch 3

Sorry to hear that, @Workman1

 

What was the last update/troubleshooting step?

 

Chris

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