22-09-2017 01:28 PM - edited 22-09-2017 01:31 PM
I've been having the same problem, but have now got through it and been able to register. It would only work over cellular, though. With wifi I ended up getting passed the 'not set up' to 'oops, something's gone wrong'.
22-09-2017 01:41 PM
Thanks Lee_H - I totally knew I could so the obvious question is, what's going on?!
Will look out for your updates.
22-09-2017 02:14 PM
Turned my phone off two mins ago and back on again and I now have it saying Activating with a spinning wheel. Shows some apps below with info about data usege.
Data not working yet.
22-09-2017 02:21 PM - edited 22-09-2017 02:27 PM
It now says the plan on the watch as “EE” but has no connection. I think i will take 30mins for the sim to start working.
22-09-2017 02:27 PM
In my case I can now click on the setup button, I authenticate, select a plan and...
a new error, with EE logo.
"Oops. It looks like there was a slight problem getting some information here.
Click cancel to start again.
If this keeps happening call us on 150 and quote code 012"
Anything on that Lee?
22-09-2017 02:30 PM
When I start the app afresh it says EE Loading Plan, the wheel spins and then it gives me the original error. Turned off and on twice. Nothing else I can do at my end. This is rather poor.
22-09-2017 02:33 PM
"Our system checks show that you're not currently eligable to buy an additiona line for this device
There are a few reasons this happens. Call us on 150 and quote code 007, and we will look into it for you."
22-09-2017 02:35 PM
I'm not getting any of this - still doesn't work for me and still showing the error: "This account is not ready to use with Apple Watch"
22-09-2017 02:40 PM - edited 22-09-2017 02:42 PM
Still no connection on the watch but its all set up.
I’m on a sim only plan.
will update again soon if it gets a connection.
22-09-2017 02:50 PM
So is the issue with Apple or EE because both parties seem to be accepting liability. Does it require an update to WatchOS4 and an update from EE to accept sim only plans?
22-09-2017 02:51 PM - edited 22-09-2017 02:53 PM
@Lee_H we get that.
It would be quite awesome if it could be looked into 'faster'. This definitely spoils the equipment.
I've only moved to EE to have it worked, and I assumed, that as the official launch partner, EE will have it working, out of the box, from the first hour.
One would expect this to be tested beforehand. You're testing on a production envirnoment and on your Customers.
It's a disappointing experience.
22-09-2017 03:01 PM
That there is a note on my account that I've reported the issue with the 'Setup mobile data' button disabled, that apparently is now resolved, and as such since this was not cleared they won't bother any more troubleshooting for this apparently new issue.
This is a new contract so my wild guess is that it's no longer the reported issue, but now it's an account issue with fraud checking/billing/credit that prevents adding a 'new line' to a barely opened account.
If you have any power to have it checked, I'm happy to PM the mobile number.
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