22-09-2017 08:32 AM - last edited on 02-10-2017 11:29 AM by TiffJ
So I've just taken delivery of my Apple Watch with LTE (directly from Apple).
In the Apple Watch app I've gone to the cellular section to set-up but it is saying:
'This account is not ready to use with Apple Watch. Contact your carrier'
Why would I be getting this ? I thought I could do the set-up through the app ? I'm on a monthly EE Plan.
I think EE are going to get a lot of calls today if you can't do the set-up through the app ?
A message from the Community Manager @TiffJ
Thanks for your question @retrospek
In order to help out other users I'm answering right here so it's easy to find:
We are working hard to resolve the issues that some users are having setting up their Apple Watches, Below you will see some hints and tips that should help you get set up.
In many of these situations you may be required to call 150, this is because we have specially trained service agents available who can check your account and set-up status.
However if you have already commented below that you are having issues @Leanne_T will be sending you a private message today to get your details so that we can help you personally. (To access your private messages click on your profile avatar and a toolbar will pop up with an envelope image on it - click that and you're in private messages.)
As hard as that may be don’t try again. Repeating the actions creates a back log within the system which makes it harder for us to undo.
Go to the Apple Watch app on your phone and select “Mobile Data”. If it says “Activating” that means it’s working and all you need to do is wait for it to complete. It can take up to 2 hours, but may complete quicker.
if it’s gone from “Activating” to “Activation failed” don’t try to set up the watch again, just give us a call on 150.
If you have this error it maybe as a result of a factory re-set to your Apple Watch. Don’t try to continue to set up your Apple Watch, best to give us a call on 150.
This could be due to several reasons. Don’t try to set up your Apple Watch again, just give us a call on 150.
Don’t do anything, just give us a call on 150.
We are working with our customer service and tech teams to make sure they have the info they need and where to find it to resolve your queries as quickly as possible.
We’ll provide further updates as they become available and we're working hard to resolve the problems that some of our customers are experiencing.
22-09-2017 08:38 AM
@retrospek You still need an account/contract for the watch to use data. Only your calls and text come from your phone allowance.
22-09-2017 08:44 AM
Yes I know - but you should be able to do all of this through the Watch App on the iPhone - but it doesn't work.
22-09-2017 08:58 AM
So basically what is on EE's website for setting up LTE on the Apple Watch is incorrect.
EE say the following on the website:
However, you can't get past step 3. as it says 'This account is not ready to use with Apple watch'..
So something isn't right..
22-09-2017 09:12 AM
Give CS a call on 150 and they will be able to check everything is set up correctly on your account etc. They should also be able to walk you through the process.
On a side note which version of the watch did you go for and if you had the last one is it an improvement?
22-09-2017 09:54 AM
22-09-2017 09:55 AM - edited 22-09-2017 10:01 AM
I've done all of that. Also those instructions are for pairing the watch with the Phone - which I've already done and works..
It is when you try to enable LTE on the watch that is says 'your account is not ready'.. But
22-09-2017 10:23 AM
Glad to hear I'm not the only one getting this.. EE - why can't we set-up the Apple Watch LTE Connecton from the Apple Watch App ?
22-09-2017 10:29 AM
I'm having the same issue. I called 150 and they are reactivating my account and says it could take up to 24hours 😞
22-09-2017 11:16 AM
The esims are not activated and the numbers not paired on the account. Awaiting tech team specific for watch 3 to call me back and I’ll update x
22-09-2017 11:20 AM
I've rebooted my phone a number of times now. Still not working. Just says 'This account is not ready to use Apple Watch'.
I'm on the Monthly Sim Plan !
22-09-2017 11:25 AM
It’s an Apple problem not EE they’re having same trouble in the states with connectivity, that’s why I think EE are holding back until the cellular is fixed.
22-09-2017 11:30 AM
I've done both - initially I did a restore - but now I"ve done a new install and still get issues.