The EE Community

Using my phone abroad

Hi,  I am currently on holiday in Turkey for a week. I recently bought a £15 pack but I can’t use my phone whilst I am in Turkey to call to text or use data what can I do ? 

App link to show my bill not working

Each time I click the "view my bill" in app, it goes to a blank screen, could someone please help 

Extra costs

Hello, I've got some extra cost on my plan this month. Is there any way i can spread the cost of these throughout  a couple of months?  Pay them off but by bit and add it on to my contract price? 

Parental controls not working, phone not working to some business

Really fed up getting fobbed up and false promises of a fix date! Signed into new contract for broadband and landline in Oct 23 purely for parental controls and have never worked. Can't even access bills anymore. Keep getting promised dates but no lu...

I can't top up

A few months ago I moved from an old TMobile PAYG SIM to an EE SIM as they turned off 3G.My credit moved with me.I've now tried to top up a few times and I get the following error in the website: Bad Message 431reason: Request Header Fields Too Large...

Made TV and broadband order and order not showing or subscriptions working.

So I made a TV order this evening with broadband.The order went through after I paid a £20 deposit which I was fine with, and I immediately got a confirmation order which listed my order, and gave me links to activate my Discovery+, and Apple TV+ sub...

Call back request to help with online account access, still waiting been hours

New 23 Smart hub can not connect to ee home app

Hi. I swapped from BT to EE for braodband and landline last week, this was motivated entirely by the ability to turn my children's wifi on and off.  I also have two ee mobile contracts for myself and one daughter.The smart hub came, (New black hub wi...

Porting issue

I requested for my old number to be transferred to my new EE sim and was informed this would occur by 6pm today.I have not received any confirmation email/SMS about it. As far as i'm aware, the transfer hasn't occurred.I can't ring or be called from ...