by Anna10
Visitor

Free Apple Music

I have just signed up to 6 months free Apple Music but when I try to log into the app it says that I am not registered with EE. I think I may have replied stream instead of yes to the message.

 

Please help.

Many thanks,

Anna

2 REPLIES 2
by
EE Community Support Team

Re: Free Apple Music

Hi @Anna10

 

Thanks for coming to community 🙂

 

Can you please text MUSIC to 150 follow the prompts in the corresponding text messages that you get back.

 

These may not come through to you straight away, so please be patient.

 

Let me know how you get on.

 

Thanks

 

Richard

 

🙂

by Grand Master
Grand Master

Re: Free Apple Music

Check in your phone Settings whether the mobile no. it thinks it is is correct. If not, try putting the SIM in an iPhone or simple feature phone where you can change the stored no. manually. That should fix it.

 

Or call EE as generally a network refresh will correct the number which is in the device.

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