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by Lu17 Established Contributor
Established Contributor

Face ID iPhone XS Problem

Has anyone had an issue using Face ID    iPhone XS I’ve set it up and it works part of the time (so far its daytime then after that I have to use passcode).  This never happened with my old iPhone X no matter what time or how much light there was.  Any help would be great.

1 SOLUTION

Accepted Solutions
by Legend
Legend
Solution

Re: Face ID iPhone XS Problem

Hi @Lu17

 

Make sure there is no screen protector/sticker over the camera and its clean. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
9 REPLIES
by Ace Contributor
Ace Contributor

Re: Face ID iPhone XS Problem

Hi @Lu17

 

I have had no problem at all on mine. Have you tried to set FaceID have again?

by Lu17 Established Contributor
Established Contributor

Re: Face ID iPhone XS Problem

@Ben090 I’ve set it up twice now and still it’s fine in daylight then once it gets later in the day I have to use passcode.

by Lu17 Established Contributor
Established Contributor

Re: Face ID iPhone XS Problem

@Ben090 

 

I’ve set it up twice now and still it’s fine in daylight then once it gets later in the day I have to use passcode.  It’s very strange as I never had this issue with the iPhone X.

by Legend
Legend
Solution

Re: Face ID iPhone XS Problem

Hi @Lu17

 

Make sure there is no screen protector/sticker over the camera and its clean. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Ace Contributor
Ace Contributor

Re: Face ID iPhone XS Problem

I agree with @Northerner comments @Lu17

 

If this doesn’t work you certainly need to go into an Apple Store and get it looked at. 

by Lu17 Established Contributor
Established Contributor

Re: Face ID iPhone XS Problem

@Ben090@Northerner

 

Thanks for the advice and I’ve cleaned the whole phone and there was some dust on the lens and now it works perfectly. 😍😉 I’m a very happy bunny 🐰 as just love the phone 

by Ace Contributor
Ace Contributor

Re: Face ID iPhone XS Problem

by Mikeyy247 Established Contributor
Established Contributor

Re: Face ID iPhone XS Problem

It has happened to me once but it hasn’t done it again and that was at night I do find when u charge it to 100% face time won’t work till I put pass code in then works fine after that. 

by Lu17 Established Contributor
Established Contributor

Re: Face ID iPhone XS Problem

It’s worked great now for me as there was a tiny bit of dust on the lense once that was removed I’ve not had any issues 😉

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