by Rutlandteacher Investigator
Investigator

EE texted me that my phone is set up to use abroad, but I cant make calls?

I have checked all the settings, added 44 etc, i have credit. Any ideas?

5 REPLIES
by Legend
Legend

Re: EE texted me that my phone is set up to use abroad, but I cant make calls?

Hi,

 

Have you turned on roaming on your phone (normally under network)

 

  • Turn off 4G and using 2G/3G only;
  • Try manually selecting the network rather than automatic;
  • Try restarting your phone;

Thanks,

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Rutlandteacher Investigator
Investigator

Re: EE texted me that my phone is set up to use abroad, but I cant make calls?

Thanks. I have tried those now. I still get cut off as soon as I have dialled the number. I can't even call EE.

by
EE Employee

Re: EE texted me that my phone is set up to use abroad, but I cant make calls?

Hi @Rutlandteacher

 

As the suggestions I would have given have not worked, please pop to the live chat link.

 

If you log into your My EE account you will have an option to chat when an agent is available, or you can contact us using our contact numbers on the get in touch page using and alternative phone.

  

Our customer service team will be able to assist with your issue.

 

The link will be active till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: EE texted me that my phone is set up to use abroad, but I cant make calls?

@Rutlandteacher  Just to check if you go to Settings>Phone is Dial Assist turn on ?  

by Rutlandteacher Investigator
Investigator

Re: EE texted me that my phone is set up to use abroad, but I cant make calls

Yes it is. Will try the live chat link. Thanks
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