28-12-2015 11:05 PM - edited 28-12-2015 11:10 PM
To unlock an iPhone from EE that's on contract you have to have it for 6 months EE will not unlock any iPhone within this time frame.
If you have a iPhone from EE that you are using on PAYG you can get it unlocked at any time. Because you have already paid for the device in full.
If you have bought a iPhone that was from somewhere like Ebay and it was someone else's upgrade EE will not unlock it untill 6 months have passed because the person selling it has broken the T&Cs of their contract by selling it. Also if the person who sold it reports it lost/stolen the device could get blocked and EE will only unblock it for the person who's account its registered too.
If you are not a EE customer and you have got a iPhone and it has gone passed the 6 months of usage on the EE network you can request the unlock in any EE store.
EE will not unlock a device if its abroad if you don't have a account with EE.
If your a EE customer you can request the unlock by calling customer services on 150 from your device.
All unlocks be it in store or by calling customer services take up to 10 working days and cost £8.99
PAYG Users must have the £8.99 on there account at all times or the unlock will fail.
Contract customers can not have any outstanding balance when requesting the unlock.
EE will text you to inform you when it's done.
At this time there is no online unlock requests.
29-12-2015 03:31 PM
Sorry I've found out today you can request a unlock through your online account. And it's now 10 days not working days.
If the unlock is not done in this time you can come back here and the request will be escalated.
29-12-2015 04:09 PM
29-12-2015 04:15 PM
29-12-2015 04:18 PM
29-12-2015 04:41 PM
29-12-2015 04:45 PM
29-12-2015 04:51 PM
So if I bought an iPhone from Carphone Warehouse (paid in full) and locked it in EE carrer I can't unlock that phone until 6 month pass?
29-12-2015 05:04 PM
29-12-2015 05:11 PM
So i have PAYG device and locked it in EE. I register that account online. Can I unlock device using " Manage this device"?
29-12-2015 05:14 PM - edited 29-12-2015 05:28 PM
Yes. But why pay to get it unlocked when if you buy it from Apple it's already unlocked. You will be paying the same amount for the device except it's locked and then you need to pay to get it unlocked.
29-12-2015 05:20 PM
The thing is that device has been bought in Carephone Warehouse (My mum made a mistake to buying it in that store) and after I put info it a sim EE to activate iPhone, and it locked on EE. I need to use that phone aboard to put other carrier sim card. Thats why i want to unlock this.
29-12-2015 05:21 PM
29-12-2015 05:25 PM
29-12-2015 05:30 PM
The full price has been paid for iPhone. I want to unlock it. I received a message from EE "Good morning Damian, we have received som communication from our unlocking team - they have been unable to process and unlock request for you as the number you have provided is showing as not being registered". I don't know what is the problem.
29-12-2015 05:32 PM