13-11-2018 11:42 AM
I do and it works 🙂 I just walked into an EE store and asked for an eSim pack. The guy asked me is it for a new line or for an existing. Said existing, he got one and handed it to me. No charge either (I have heard people saying they were being charged £1.50 for them!)
@DBolding Thanks for that. Interesting to know. I might try it out when staff are a little more versed in what an eSIM is and wont greet you with blank looks
So either I was misinformed on Twitter (entirely possible given the lack of training staff have had on eSIM) or it’s just like PAYG where EE are saying no but if you can get hold of one it works
13-11-2018 01:14 PM
@DBolding If calling customer services for it there is a charge as with all orders via customer services.
13-11-2018 01:37 PM - edited 13-11-2018 01:38 PM
So just to confirm as im looking to make some changes / account upgrades.
If i have two iphone 7+ devices with their own respective numbers each with an apple watch s3, am i right in understanding i can upgrade to an xs max, use both my current numbers on the xs max (port one number to esim) and just use 1 watch which would work for both numbers ?
If i buy the xs max outright from apple can i reduce my current monthly plans (which would be used in the xs max, 1 physical 1 esim) to sim only plans on EE ?
13-11-2018 01:41 PM
Both lines will work with the watch when the watch is in range of the phone
Only one will work independently if the watch is a cellular model
13-11-2018 01:44 PM
You could set an unconditional divert from the non watch phone plan to the other, then all calls go to the one with the watch attached anyway?
13-11-2018 01:46 PM
One last stupid question
I take it then, it would just be a case of deciding which watch to keep, unpair both watches from current phones, insert the physical sim of the number i want to work with the watch (away from phone range) then have the other number transferred to the xs max esim via an esim pack ?
13-11-2018 01:51 PM
It doesn't matter which SIM you convert to an eSIM with regard to the watch plan. Just give EE a call to cancel the plan you don't need or get it all done in store when you pop in for the SIM swap.
iMessage will only work with one number at a time though.
15-11-2018 10:18 PM
Hi - I have bought an unlocked Iphone XS and succesfully moved my EE service onto an eSIM. I put my work o2 SIM into the socket and all has been pretty good. Except that I get loads of call drops on the ee service (it's usually been fantastic).
I spoke to customer services and they said I had to have both my physical and my esim on the same network. This seems to be a bit of a shame, and other articles on the internet are a bit vague.
Does anyone know if this is true / have others got it working with 2 providers?
15-11-2018 10:26 PM
I have an XS Max with An EE eSIM and a Vodafone physical sim and have no problem with calls on either line.
i think they are making things up
16-11-2018 07:47 AM
@petergradwell You got told what now.. not in a million years do you need both sims on the same network.
16-11-2018 08:28 AM - edited 16-11-2018 08:29 AM
16-11-2018 09:37 AM
As far as im aware, and i might be wrong in this, but only EE support the esim ie the physical sim can be from any provider, but in this country only EE support the esim functionality (which vodafone do not according to the mixed messages on their forum they do but its been shown otherwise nor, as far as im aware, does O2 or Three)
16-11-2018 11:29 AM
Yes, it only started happening when I switched to an esim on the new phone.
I had more success this morning with customer services - we've tried disabling 4g calling for the esim and I'll make some more notes about the calls that fail.
16-11-2018 11:33 AM
Have you tried disabling the physical SIM for a while and seeing if that helps?
I have an unconditional divert set on my plan to forward to the one with my watch attached so all calls will go to my apple watch if I'm away from my phone.
It could be faulty hardware too.
07-12-2018 06:52 PM
Thanks. helpful and informative. I am travelling from South Africa to UK for holiday and after seeing your news I will buy one of your Esims with a data bundle to use while I am in UK for my data and also calls whilst in UK. Now I can take incoming calls to my normal south african number and make use of EE data and calls within UK.
04-01-2019 10:19 AM
I have received QR code and scanned it into my XS max.
However I cannot continue the process because I get a 404 message when I attempt to access the swimswap url: https://www.ee.co.uk/simswap
Is this the right url or is there something wrong with the service at the moment?
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