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by Investigator
Investigator

Diverting calls to voicemail when line is busy on iPhones

We have iPhone 7, 8, XR and our users wish to divert calls to voicemail when line is busy

How do we do this What codes do we need to enter

1 SOLUTION

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by Grand Master
Grand Master
Solution

Re: Diverting calls to voicemail when line is busy on iPhones

@Guy_C  Hold down the number 1 key on the dial pad on each device and listen to the options given make sure that call waiting is off. 

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6 REPLIES 6
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by Grand Master
Grand Master
Solution

Re: Diverting calls to voicemail when line is busy on iPhones

@Guy_C  Hold down the number 1 key on the dial pad on each device and listen to the options given make sure that call waiting is off. 

View solution in original post

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by Investigator
Investigator

Re: Diverting calls to voicemail when line is busy on iPhones

This is the shortcut to the Voicemail.

 

What we what to do is "DIVERT CALLS WHEN THE LINE IS BUSY TO VOICEMAIL"

I have found the following

  1. Open the phone app on your iPhone.
  2. Select the keypad and enter *67* and the phone number you’re forwarding to then hash.
  3. Press Dial and wait for the confirmation.

But need confirmation and of VM number, since we will have to get our users to do this since they are working from home and we cannot cause any issues, due to the current climate

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EE Community Support Team

Re: Diverting calls to voicemail when line is busy on iPhones

Hi there @Guy_C

 

Thanks for coming to the community.

 

If you text VM ON to 150 from each device this will turn on your voicemail diverts.

 

The EE voicemail number is 07953 222222.

 

You can find full information in our EE Voicemail: All you need to know post.

 

Thanks 🙂

 

Leanne.

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by Investigator
Investigator

Re: Diverting calls to voicemail when line is busy on iPhones

All my users do have VM on.

All we want to do is when they are on a call and they receive another call it then divert automatically to the VM, so they dont here the continues ring tone while they are in a middle of a conversation.

I have found some Details, but I just need confirmation of the code we have to enter - # codes and VM number.

Normally I would test this before setting up each users phone, but due to the current Environment, everyone is working from home, I can not test this from home, the users will have to do the changes them selves and we do not wish to cause any issues with their phones

I think from the keypad

#67#150#

Can you please confirm this is correct

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by
EE Community Support Team

Re: Diverting calls to voicemail when line is busy on iPhones

Hi @Guy_C

 

As @Chris_B has advised if you have call waiting turned off on the iPhone, this would send the call to voicemail for you when on another call, with no ring tone heard.

 

Thanks.

 

Leanne.

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by Grand Master
Grand Master

Re: Diverting calls to voicemail when line is busy on iPhones

@Guy_C   You have to wait and listen to any message/s first your then presented with a list of options. Select to keep or delete the message/s  You then get more options and you need to select option 3

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