by Aharr21

Collins off period on upgrade

I requested an upgrade however the phone was not what I wanted so it is being returned. However the upgrade remains on my account, increase in monthly fees etc but linked to old phone. How do I cancel this order in full 

by Grand Master
Grand Master

Re: Collins off period on upgrade

@Aharr21 wrote:

it is being returned.

As it's still in process of being returned, EE won't start cancelling the order completely until it is back in their hands.

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EE Employee

Re: Collins off period on upgrade

Hi @Aharr21 and welcome to the community.


It can take between 7-14 days for your account to return to how it was following a return.


Please do see our guide on returns.


Hope this helps,



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