by Binika Investigator
Investigator

Cannot make calls

Please can someone help I cannot make calls or texts or contact anyone. I have been advised to use the chat function but I cannot find this either please can you help! 

 

Binika

12 REPLIES 12
by Binika Investigator
Investigator

Re: I can’t make calls from abroad. Help

Hi

 

i am in Tanzania and ever since I have been here I have not been able to text. I added on 2 bundles before I travelled and it does not seem to work. Calls are intimittEmt now do not work. All numbers explain that the do not exist. Yet I have been charged £200 for the past 2 months. I need help and cannot contact or communicate with anyone on we... I am currently on WiFi. Is there any opportunity to contact me?? Or help resolve my issue of no communication as I am here for 3 months

This is extremely frustrating please support 

binika

by
EE Employee

Re: I can’t make calls from abroad. Help

Hi @Binika and welcome to the community.

 

If you're a pay monthly EE customer, you can get in touch with live chat by 

logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip.

 

Lee

by Binika Investigator
Investigator

Re: I can’t make calls from abroad. Help

I do not have access to another phone.

I have attempted to log in on my browser but there is no chat option?

Please can you support this is extremely frustrating

Binika
by Binika Investigator
Investigator

Re: I can’t make calls from abroad. Help

Please can you help Lee I cannot find the chat function and this is becoming extremely frustrating it has been 2 months now. Can you please help?

 

or get an agent to call me? 

 

I have ave no other communication 

 

binika

by
EE Employee

Re: I can’t make calls from abroad. Help

Hi @Binika

 

Can I get you to try using the +448000798586 number via the skype.

 

Let us know how you get on.

 

Customer services are open 8am-9pm monday to friday, 8am-8pm saturday and sunday.

 

Many thanks,

 

Lee

 

 

by
EE Employee

Re: Cannot make calls

Hi @Blinka

 

I have replied to your other thread.

 

Many thanks,

 

Lee

by Binika Investigator
Investigator

Re: I can’t make calls from abroad. Help

Excellent! Thankyou so much managed to get through on the app! Great thinking! Not solved all my issues of communication still can’t text but at least I can make one call now! Thanks!

Get Outlook for iOS
by
EE Community Support Team

Re: I can’t make calls from abroad. Help

Thanks for the update @Binika

 

I'm glad you are now able to make calls. Are the technical team looking for a solution to your texting problem?

 

James

by Binika Investigator
Investigator

Re: I can’t make calls from abroad. Help

No they have not done anything for my texts. He was unsure how to fix it although I have been charged for these bundles.

Get Outlook for iOS
by
EE Community Support Team

Re: I can’t make calls from abroad. Help

Hi @Binika

 

Thanks for replying to @James_B

 

Can I ask are you sending the messages via iMessage which should show in Blue or via standard text which shows in Green?

 

If you are sending via iMessage can I ask you to press and hold the Blue text bubble so it sends as a Green text message?

 

Let me know if this helps?

 

Thanks

 

Richard

 

🙂

by Binika Investigator
Investigator

Re: I can’t make calls from abroad. Help

Yes I have changed the iMessage setting still no joy.

Now again my calls do not work it explains... this number does not exist.

So I have no communication on texts or calls. I have just managed to find a WiFi area.

Can anyone help? So frustrating
by
EE Community Support Team

Re: I can’t make calls from abroad. Help

Hello there @Binika

 

Can you receive calls and texts?

 

Thanks, Leanne.

 

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