by Neil0809 Investigator
Investigator

Can't turn off call forward on iPhone 6s

I set up call forwarding on my iPhone 6s via the call forward button a few weeks ago when I moved house and had no landline and no signal on EE network.   I just tried to cancel it today but can't seem to do so via the call forward button.  I have looked at many messages from people with similar problems and tried the codes that have been suggested to no avail.  I even tried texting 150 and although I received a text back saying it had been switched off, it hasn't.  Can someone help? Thank you

5 REPLIES 5
by Profile closed
Not applicable

Re: Can't turn off call forward on iPhone 6s

Hello @Neil0809 try dialing this code then pressing call:

 

##21#

 

If that does not work do you have another device you can try? 🙂

by Grand Master
Grand Master

Re: Can't turn off call forward on iPhone 6s

@Neil0809  Try turning off WiFi and cellular data on the device first then try and turn off call forwarding.  

by Neil0809 Investigator
Investigator

Re: Can't turn off call forward on iPhone 6s

Thanks for your reply.  ##21# comes back with an error/failed message and I have no other device to that the sim will fit.

by Neil0809 Investigator
Investigator

Re: Can't turn off call forward on iPhone 6s

Thanks for your message.  I tried turning off the wifi (get no mobile reception here so gave to rely on wifi) but still wouldn't let me switch off call forwarding. 

by
EE Community Support Team

Re: Can't turn off call forward on iPhone 6s

Hi @Neil0809,

 

Welcome to the EE Community.

 

Please get in touch with customer services.

 

Our technical team will be happy to help.

 

Thanks

 

James

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