by LYDMWILL
Explorer

Can't turn call forwarding off

I have an iPhone 7 which is up to date. 

 

I forwarded calls to another number earlier today. I now cant turn off call forwarding. 

 

I have tried the GSM codes (21 and 002), reset network, update phone and general reset. 

 

Please help- I urgently need to turn off call forwarding!

 

Thanks

1 SOLUTION

Accepted Solutions
by LYDMWILL
Explorer
Solution

Re: Can't turn call forwarding off

Thank you for your help- annoying my sim didn’t fit any of our non apple devices and I don’t have a sim adapter in house however (in case anyone needs a pointer in the future)...

 

I rang 150 and spoke to technical support. They ran a refresh and that solved the problem. Apparently it occurs on older models- apple and EE aren’t communicating properly (so my phone says call forwarding is switched off but my EE account hasn’t been updated). 

 

Thanks again

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Can't turn call forwarding off

Hello @LYDMWILL it should work if you swap your SIM card in to a none Apple device to turn it off.

by LYDMWILL
Explorer
Solution

Re: Can't turn call forwarding off

Thank you for your help- annoying my sim didn’t fit any of our non apple devices and I don’t have a sim adapter in house however (in case anyone needs a pointer in the future)...

 

I rang 150 and spoke to technical support. They ran a refresh and that solved the problem. Apparently it occurs on older models- apple and EE aren’t communicating properly (so my phone says call forwarding is switched off but my EE account hasn’t been updated). 

 

Thanks again

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