by retrospek Established Contributor
Established Contributor

Can't get Wifi Calling working

I recently rejoined EE.  I'm on the monthly plan.  I've followed the instructions to set-up wifi-calling but it just doesn't appear to be working.  On my iPhone I've switch the Wifi-Calling option on.  It then displays a message asking if I want to enable Wifi-Calling and I respond with 'Enable'.

 

But nothing happens (and hasn't for 36 hours now).  My iPhone is a 6s Plus and running iOS 11.

 

I was on another EE Contract up-to a few months ago and didn't have any issues using Wifi-Calling.

 

Any ideas ?

7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: Can't get Wifi Calling working

Have you tried turning it off and on again?

 

If you go into airplane mode, and turn wifi back on, does it work?

by retrospek Established Contributor
Established Contributor

Re: Can't get Wifi Calling working

Yes I've tried all of that.  Switching the phone off and on, going into Airplane Mode etc.

 

Thanks

by
EE Community Support Team

Re: Can't get Wifi Calling working

Hi @retrospek

 

Welcome to the community. 🙂

 

Thanks for trying that.

 

Did you try all of the steps on the How to set up WiFi Calling on your iPhone help page? 

 

Look forward to hearing from you.

 

Chris

by retrospek Established Contributor
Established Contributor

Re: Can't get Wifi Calling working

Hi Chris,  Yes I've done all of the steps.  But still not getting the Wifi-Call symbol...

by
EE Community Support Team

Re: Can't get Wifi Calling working

Ok, thanks @retrospek.

 

I recommend giving our customer support team a quick call.

 

They will be able to check that everything is set up OK.

 

Chris

by retrospek Established Contributor
Established Contributor

Re: Can't get Wifi Calling working

Thanks - I ended up having to reset network settings and eventually the Wi-Fi calling appeared.

by
EE Community Support Team

Re: Can't get Wifi Calling working

Brilliant, @retrospek.

 

Glad that's sorted for you. Thanks for sharing your solution.

 

Chris 🙂

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