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by _ethancarey_
Explorer

Can I trade my phone in for the same phone by a different colour?

I have a gold iPhone 8 Plus which isn’t damaged at all that is  on contract with EE. I would like to change the colour of my phone to black. is it possible to hand in my phone and get the same phone with the same plan but in a different colour.

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Can I trade my phone in for the same phone by a different colour?

Hello @_ethancarey_

 

Thank you for taking the time to post today. Smiley Happy

 

This may be possible, how long have you had the phone? Smiley Happy

6 REPLIES
by Grand Master
Grand Master

Re: Can I trade my phone in for the same phone by a different colour?

@_ethancarey_  Sorry but that’s not possible.  

by Legend
Legend

Re: Can I trade my phone in for the same phone by a different colour?

@_ethancarey_

 

Buy a skin




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Ace Contributor
Ace Contributor
Solution

Re: Can I trade my phone in for the same phone by a different colour?

Hello @_ethancarey_

 

Thank you for taking the time to post today. Smiley Happy

 

This may be possible, how long have you had the phone? Smiley Happy

by _ethancarey_
Explorer

Re: Can I trade my phone in for the same phone by a different colour?

Hi

 

I’ve had the phone since the middle of October. 

by Grand Master
Grand Master

Re: Can I trade my phone in for the same phone by a different colour?

It won't be possible now. You could only pay off your entire contract & take out a new 1 with the phone you want. Not really worth it just for a change of colour.

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by
EE Community Support Team

Re: Can I trade my phone in for the same phone by a different colour?

Hello there @_ethancarey_

 

Thanks for coming to the community.

 

As advised, you would be unable to return the iPhone at this stage.

 

If you ordered over the phone or online with us, you have 14 days from when you receive your device to tell us you've changed your mind.

 

Thanks. Leanne Smiley Happy

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