by Jonjames
Explorer

Call forwarding not working on IPhone 6s, PAYM. Multiple resets, greys out.

Call forwarding always switches off 2s after entering the number. Have done full reset, customer service confirm forwarding provisioned. Please help.

3 REPLIES 3
by Grand Master
Grand Master

Re: Call forwarding not working on IPhone 6s, PAYM. Multiple resets, greys out.

Hi, 

 

Did you follow the guide here.

 

If the Call Forwarding toggle switch switches itself to the OFF position, then it may be that your network does not support the Call Forwarding / Call Divert features. Check with your network provider if this feature is available.

 

It maybe that it's not available so you might need to speak to CS again. Also try resetting your network under settings. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Jonjames
Explorer

Re: Call forwarding not working on IPhone 6s, PAYM. Multiple resets, greys out.

Sorry .. tried all that. And CS have confirmed 3x that CF enabled.

Pac3 obviously got some help .. god to know what that was.

J

Sent from my iPhone
by
EE Community Support Team

Re: Call forwarding not working on IPhone 6s, PAYM. Multiple resets, greys out.

Good morning @Jonjames

 

Thank you for posting in community 🙂

 

it looks like @pac3 spoke to our online technical support team through our get in touch pages.

 

Have you spoken to the technical team?

 

If you are a pay monthly personal customer, then please go through that route.

 

Let us know how you get on.

 

Thanks

 

Richard

 

🙂

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