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Investigator

Call divert

I need to set up call divert on my phone. I have an iPhone SE pay as you go. I have tried the recommended *61* etc numbers but am getting an error message every time. Please can someone advise how I set this up? Thanks. 

1 SOLUTION

Accepted Solutions
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by Grand Master
Grand Master
Solution

Re: Call divert

@Emily7790    Call divert/forwarding is not available to PAYG customers.  

Hi @martyn413   


 

View solution in original post

8 REPLIES 8
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by Star Contributor
Star Contributor

Re: Call divert

Hi @Emily7790 

 

On your phone go into settings, phone, Call Forwarding then change the number. 

Regards,

Martyn

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by Investigator
Investigator

Re: Call divert

Thanks Martyn. It is for work and I need to divert to one number if I am engaged and another number if my phone rings for a certain amount of time without me answering. So this call forwarding feature won’t work. I have been told I need to enter certain codes to my phone such as *61* followed by the phone number And then dial this in order to set this up but when I do this it says failed. 

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by Star Contributor
Star Contributor

Re: Call divert

Hi @Emily7790 

 

I found this on the community:

 

All

Set: **21*destination#[SEND]
Cancel: ##21#[SEND]
Query: *#21#[SEND]
==============================

No Answer

Delay nn seconds: max 30 seconds, in 5 second increments
Set: **61*destination**nn#[SEND]
Cancel: ##61#[SEND]
Query: *#61#[SEND]
===============================

Unreachable

Set: **62*destination#[SEND]
Cancel: #62#[SEND]
Query: *#62#[SEND]

===============================

Busy

Set: **67*destination#[SEND]
Cancel: ##67#[SEND]
Query: *#67#[SEND]

===============================

Cancel All

##002#[SEND]

 

Let me know how you get on with these.

 

Many thanks,

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by Investigator
Investigator

Re: Call divert

Thanks so much for your help. This is what I have been trying and it just says unknown error every time. 

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by Star Contributor
Star Contributor

Re: Call divert

Hi @Emily7790 

 

I don't suppose you have an old android phone do you?  Android phones have more call forwarding options. 

 

Thanks,

Martyn

Highlighted
by Grand Master
Grand Master
Solution

Re: Call divert

@Emily7790    Call divert/forwarding is not available to PAYG customers.  

Hi @martyn413   


 

View solution in original post

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by Star Contributor
Star Contributor

Re: Call divert

@Chris_B  I was getting to that point.  Hello. 

 

@Emily7790  I'm sorry you had to go though all this for it to not work anyway. 

 

Thanks, 
Martyn

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by Investigator
Investigator

Re: Call divert

Okay. Thanks very much for your help and advice anyway! 

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