31-10-2018 07:44 PM
Just want to give some feedback on the great service I have just recieved from Chris!
He has swiftly got my eSim pack coming to me for Friday and answered all my questions I had. It's nice and refreshing to get such amazing customer service after being with EE only a few months after moving over from awful Three who were just pathetic customer service!.
Big thanks again and hope someone can pass on my appreciation to him. 🙂
31-10-2018 11:06 PM - edited 31-10-2018 11:07 PM
Same with PiP from the Dual Sim Team.
Had a great experience speaking with her today!
31-10-2018 11:35 PM
Would EE disconnect your physical sim as i got "no service" after ordereing an eSim on the phone today
01-11-2018 12:48 AM
Wish i knew this in advance i am without service until i get this eSim. Are they being emailed or posted? Thaanks
01-11-2018 12:53 AM
I'm going to DM a member of EE staff about this as it shouldn't immediately kill your physical SIM like has happened.
01-11-2018 01:34 AM - edited 01-11-2018 01:35 AM
I also ordered an esim via 150 yesterday morning & it would appear that my physical sim is dead too. I hope the esim pack arrives this morning.
01-11-2018 08:56 AM
I am in the same position. Rung up yesterday to convert number to eSim and woke up with no service on my physical sim. Can't even ring up 150 because don't have a landline and no allowed to call external numbers at work!
Hope the eSim arrives in the post today!
01-11-2018 10:25 AM
According to a reply in my other thread there's no point calling them - our physical sims are toast! How would I call 150 anyway as I no longer have a working UK telephone number!
I suppose I could use Skype but, that's not the point - EE have left many of us without a working telephone number. I'm sure they'll be EE customers out there either waiting for or, needing to make important telephone calls.
I'd argue that EE are breaking the law with this - it was certainly never made clear to me that my service would cease pending the arrival of my esim pack. Therefore, they should be held accountable for the consequences of their customers being left without a phone service.
This could all have been avoided by simply emailing the QR codes to us.
What a shambles!