by Helen99 Contributor
Contributor

Apple watch not connecting to data again - fed up

Hello,

 

I got my apple watch on 30th Oct and it wouldnt connect to data - would only work if I had my phone nearby.  Finally got to speak to someone on the 5th November and they changed esim and watch started working the next day.  Now from the 19th November it hasnt been working again.  Same issue if phone is off or not nearby it shows as disconnected.  Did all the usual thing like unpaired then re-paired - nothing works.  I sent an email to EE on the 23rd Nov to the person who had helped me previously but i have not had a response.  Can someone help?   I do not have the time to keep calling 150. 

 

Its really frustrating as I have just received my first bill that includes the watch and i have really only been able to use it for about 2 weeks.  IMG_1064.jpg

6 REPLIES 6
by dpruk Contributor
Contributor

Re: Apple watch not connecting to data again - fed up

I feel your pain, Ive been trying to get lte on my apple watch sorted out for 3 weeks now and never had the watch connect once to the lte network. I like you are extremely fed up ( to put it politely) One of the worst things is waiting for them to ring you back, what do they expect you to do sit around all day  waiting for them to ring. I have things to do like decorating (ie using power tools) were I may not hear the call or if you go out you may be driving so cant start messing with you phone or watch so you are left with sitting there waiting for a call. At least that is what its been like for me 

by
EE Community Support Team

Re: Apple watch not connecting to data again - fed up

Hi @Helen99 and @dpruk

 

I'm sorry to hear of your experience with the Apple Watch Series 3 (GPS + 4G).

 

I understand that it isn't ideal, but, I can only suggest contacting the technical support team and asking to speak to the Apple Watch specialists.

 

They are in the best position to help you.

 

Chris

by Helen99 Contributor
Contributor

Re: Apple watch not connecting to data again - fed up

Hi, I understand that but I’m at work all day and then at college at night. So I don’t have much time to hang on the phone unpair and pairing watch to phone.  Ideally I’d cancel my watch contract. I’m not the only one with this issue.  My bill for this line is £99 for this month. 

by
EE Community Support Team

Re: Apple watch not connecting to data again - fed up

Hi @Helen99,

 

Our technical team are also available from 8am to 8pm on weekends.

 

Hope this helps.

 

James

by Helen99 Contributor
Contributor

Re: Apple watch not connecting to data again - fed up

Yes I know that as they fixed it on a Sunday after being on a call for over an hour and being passed to 3 different people. As I’ve said I’ve emailed the person who dealt with this issue before and I’ve had no response. Most frustrating.

by
EE Community Support Team

Re: Apple watch not connecting to data again - fed up

Hi @Helen99,

 

Our customer service team aren't always available to respond to follow up emails due to annual leave, shift rotation etc.

 

It's best to get in touch by telephone or chat.

 

Thanks

 

James

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