14-02-2020 11:28 AM
I'm trying to have a look at how much my early upgrade will be and what is available - the website just stays on the same page - I click to upgrade it goes to 'my shop' homepage - click to upgrade and it goes back to 'my shop'. messages to twitter told me to clear cookies etc - no joy and they want me to call but it is obviously a website problem and I need to see what is available. if I try to early upgrade my phone it will take me to the upgrade page - so annoying!!!
14-02-2020 01:06 PM
Hi there @Karen2019
Thanks for coming back to the community.
This will need to be looked into by our Mobile Care team on 150, they can help you with your My EE.
My EE should not be taking you to this page when you click to upgrade and may need reset by our Mobile Care team.
Let us know how you get on.
14-02-2020 02:53 PM
Managed to speak to someone on chat who couldn’t fix it and has sent it to Tech gurus - surely it’s a website issue and not my account?? If I want to upgrade my phone it works but not the watch - really annoying!