by lesf42 Investigator
Investigator

Apple music registration not working

I recently had an email from EE offering Apple Music free for 6 months.

 

This evening I followed the instructions, texted MUSIC to 150, then YES, as required.

 

I then received the following text:

 

"We're sorry - to get free access to the millions of songs available on Apple Music you need to be on an EE pay monthly mobile or SIM only plan. To find out more, visit ee.co.uk/applemusic"

 

I HAVE a monthly SIM Only plan!

 

Please advise.

 

Thanks. 

7 REPLIES 7
by lesf42 Investigator
Investigator

Apple music registration not working

I recently had an email from EE offering Apple Music free for 6 months.

 

This evening I followed the instructions, texted MUSIC to 150, then YES, as required.

 

I then received the following text:

 

"We're sorry - to get free access to the millions of songs available on Apple Music you need to be on an EE pay monthly mobile or SIM only plan. To find out more, visit ee.co.uk/applemusic"

 

I HAVE a monthly SIM Only plan!

 

Please advise.

 

Thanks. 

by
EE Community Support Team

Re: Apple music registration not working

Hello there @lesf42

 

Thanks for coming to the community.

 

Have you had the offer with us previously?

 

Does Apple Music show as added in your My EE app?

 

Speak soon 🙂

by lesf42 Investigator
Investigator

Re: Apple music registration not working

Hi leanne_T,

 

I sorted it out early this morning. The EE app came up with an error last night, but when I tried it this morning it worked. I was able to add Apple Music to my account eventually.

 

One point though, I tried using Apple Music an hour or so ago, and am sure it took off 4mb of data.

 

I'll check it again when I have time, but that shouldn't happen, right?

 

Thanks. 

by
EE Community Support Team

Re: Apple music registration not working

Hi @lesf42

 

Glad this is sorted now for you 🙂

 

Did you also text STREAM to 150?

 

If so then no this will not be using your data.

 

If not, please text STREAM to 150 now and this will activate on your account for you.

 

Thanks, Leanne 🙂

by lesf42 Investigator
Investigator

Re: Apple music registration not working

Hi leanne_T,

 

I didn't realise that i had to text STREAM as well for this to work.

 

Thanks. 

by lesf42 Investigator
Investigator

Re: Apple music registration not working

Hi leanne_T,

 

I just texted STREAM, and received the following message back:

 

"You already have an add-on for six months of streaming for Apple Music on us. This will expire on 13 Mar 2018. You can only have this add-on once. For info and terms visit ee.co.uk/applemusic." 

 

Please advise. 

 

Thanks. 

 

 

by
EE Community Support Team

Re: Apple music registration not working

Hi @lesf42

 

Great you have this already so Apple Music will not be using your data allowance 🙂

 

Thanks for checking this for me.

 

Thanks, Leanne 🙂

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