by Louis27 Investigator

Apple music not working


I have 6 months free Apple music and it doesn't run out till September 2018 but when I go on the app it says my phone not registered with EE. Can you help please thank you

by Louis27 Investigator

Re: Apple music not working

Hi yeah I have looked at the number and it is the correct one just has +44 in front of it is that a problem I don't have another iPhone or nothing to try as I'm currently away travelling is there anything else?

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by Grand Master
Grand Master

Re: Apple music not working

Check in your phone Settings whether the mobile no. it thinks it is is correct. If not, try putting the SIM in a simple feature phone or iPhone where you can change the stored no. manually. That should fix it.


Or call EE as generally a network refresh will correct the number which is in the device.

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by Louis27 Investigator

Re: Apple music not working

Hi sorry it says i dont have a Apple membership with EE? Would you be able to explain this? Thanks

EE Community Support Team

Re: Apple music not working

Hi @Louis27 and welcome to the community.


Are you currently abroad as the offer registration may no recognise you whilst you are using a foreign network?


As the promotion is only valid for UK use.


Many thanks,



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