by Mickey_mouse133

Apple music joined through ee not working

I recently signed up to the 6 months free Apple Music and have had so many problems and I just can't get it to work. I have a Huawei P9 and have downloaded the apple music app. I have finally managed to sign in using my apple ID when I go to try to play stuff there's a tab at the top to say "joined through EE?" I click on that a purple screen comes up then minimises again and nothing happens. I didn't have a subscription to apple music before just the apple ID. I don't know how to progress this. I keep uninstalling the app and re-installing but I still can't get it to work. Any ideas?  

EE Community Support Team

Re: Apple music joined through ee not working

Hi @Mickey_mouse133


Thanks for coming to community 🙂


Have you had an EE Apple Music subscription before?


Have you text MUSIC to 150?


Does your correct phone number display in your phone's settings?


Check that the correct mobile number is showing on your phone: 


  • iPhone – Tap Settings>>> Phone>>>My Number
  • Android – Tap Settings>>> About Phone>>>My Phone Number


  • If you cannot change the number manually, try turning your phone off and on, then check the number again.
  • If the correct mobile number is showing, you may need to remove the Apple Music app and re-install.
  • Once done, Tap on the link in the text message to activate correctly with EE. 


If this still doesn’t work, we would recommend giving customer services a call, they will check to see that this is set-up correctly.








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