21-10-2017 03:58 PM
Im looking to move to the iphone x as i have the yearly upgrade but i have no phone to return would EE just charge me the cost and could i place the order online or over the phone ?????
21-10-2017 04:04 PM
You can only do the annual upgrade in a physical EE retail store. If you are not returning a handset, there will be an additional charge to pay, details of which can be found here.
22-10-2017 11:44 AM
Welcome to the community.
Please take a look at the help page that @Profile closed referred to. It explains all about the annual upgrade process, including the eligibility criteria:-
Please let us know if you have any questions.