by FLPLF
Explorer

Apple Watch 4 drops calls

Hi,

 

My Apple Watch 4 with sim drops calls after approx 30 seconds if Iphone is near,

also Can not answer on Watch if phone is near.

 

Aadvice greatly appreciated. 

 

Thanks

5 REPLIES
by
EE Community Support Team

Re: Apple Watch 4 drops calls

Good Afternoon @FLPLF

 

Thanks for posting on the community.

 

Did you get the Watch from us?

 

Has this worked previously?

 

Leanne Smiley Happy

by FLPLF
Explorer

Re: Apple Watch 4 drops calls

Hi Leanne,

 

No both Watch and phone are direct from apple. 

 

Everything was working fine until the Watch sim was activated. 

It seems the iSue is when the 2 sims are within communication distance. 

 

Thanks

by
EE Community Support Team

Re: Apple Watch 4 drops calls

Hi @FLPLF

 

Thanks for the quick reply.

 

Do you have the £5.00 data plan active?

 

Leanne.

by FLPLF
Explorer

Re: Apple Watch 4 drops calls

I sure do. 

 

I can make calls on the Watch when I’m away from the phone and/or WiFi. 

by
EE Community Support Team

Re: Apple Watch 4 drops calls

Hi @FLPLF

 

Thanks for confirming.

 

We will need to get this looked into.

 

If you give us a call on 150, our technical support team will be able to help you further.

 

Thanks, Leanne Smiley Happy

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