20-08-2017 08:25 AM
I upgraded my contract 5 months ago and I still have yet to receive the Apple TV that was supposed to come with it. My account has no information on the Apple TV or even lists that it comes with my upgrade.
Any reason why its taking so long?
20-08-2017 08:31 AM
It's been 5 months and you are only asking about Apple TV not arriving now?
You will need to ring EEand see what is going on and see if you actually have Apple TV on your account or not. As you may be being charged for it. But then you may not be as maybe it was never aed to your account.
20-08-2017 09:15 AM
@BrendonH. The ATV was believe it or not a free gift if you took out a contract for the iPhone 5s. The ATV should of been sent out 35 days after starting the contract for the 5s.
@CelineMD You really need to call
CS about this as you should of had it a long time ago. It will not show on your account as it’s a gift if you took out the iPhones 5s contract,
20-08-2017 09:27 AM
@Chris_BFree gift or not. Why wait 5 months? after day 36 I would have been on that phone asking where t was
25-08-2017 02:06 AM
I have contacted and been in store quite a few times and only got an answer that I would be contacted and never contacted. I also read others not receiving theirs. I've still yet to be contacted or receive the ATV so I guess calling again is the only option.