Apple TV not arrived.

[CelineMD]

I upgraded my contract 5 months ago and I still have yet to receive the Apple TV that was supposed to come with it. My account has no information on the Apple TV or even lists that it comes with my upgrade. 

Any reason why its taking so long? 

[BrendonH]

It's been 5 months and you are only asking about Apple TV not arriving now?

You will need to ring EEand see what is going on and see if you actually have Apple TV on your account or not. As you may be being charged for it. But then you may not be as maybe it was never aed to your account.

[Chris_B]

@BrendonH.  The ATV was believe it or not a free gift if you took out a contract for the iPhone 5s.  The ATV should of been sent out 35 days after starting the contract for the 5s.

@CelineMD  You really need to call

 CS about this as you should of had it a long time ago.  It will not show on your account as it’s a gift if you took out the iPhones 5s contract,  

[BrendonH]

@Chris_BFree gift or not. Why wait 5 months? after day 36 I would have been on that phone asking where t was

[Lee_H]

Hi @CelineMD and welcome to the community.

Please let me look into this for you, I will get back to you asap.

Many thanks,

Lee

[CelineMD]

I have contacted and been in store quite a few times and only got an answer that I would be contacted and never contacted. I also read others not receiving theirs. I've still yet to be contacted or receive the ATV so I guess calling again is the only option. 

[Richard_C]

Hi @CelineMD

Thanks for posting

Let me know how you get on, if we get any information for you in the meantime we will let you know.

Thank you

Richard

[Lee_H]

Hi @CelineMD

I have sent you a private message to assist with this one further.

Many thanks,

Lee