by Kezia1995
Visitor

Apple Music is still charging me

I registered for the free 6 months Apple Music on the 21st of July. My Apple Music bill comes out the end of each month. I have checked today I am still being charged for it. So I text them again, stream to 150 and they say I already have 6 months free Apple Music till January 28th. Was I supposed to cancel as I assumed it would just stop the bill?

 

thanks

2 REPLIES 2
by Grand Master
Grand Master

Re: Apple Music is still charging me

@Kezia1995  Did you stop your own subscription to Apple Music?  EE will not take over your own payments for this service.   EE is offering you a subscription of the service only.

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by
EE Employee

Re: Apple Music is still charging me

Hi @Kezia1995 and welcome to the community.

 

Are you getting billed via Apple or on your EE bill?

 

Many thanks,

 

Lee

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