17-09-2017 04:50 PM
I text 150 asking for my 6 months Apple Music, it said everything has been set up but nothing else has happened. I have not been sent a link or anything in order to connect my Apple ID to EE. Have also tried clicking the "joined through EE" button on Apple Music but still nothing.
17-09-2017 05:49 PM
@Jayaustin97 So you texted MUSIC to 150 and you’ve not had the reply text back ? If that’s the case have you tried this again?
17-09-2017 05:51 PM
yes I first texts Music, then got followed the steps replying, yes and then replied stream. Then I received a text saying it has all set up, but nothing happened
17-09-2017 05:54 PM
@Jayaustin97 You should of got a text with a link that opens Apple Music when pressed to link it with your Apple account. Call customer services and speak with them about this issue.
18-09-2017 08:36 AM
18-09-2017 11:23 AM
no this is the first time with EE, but I have previously had a subscription just not anymore.
18-09-2017 11:28 AM
Thanks for clarifying, @Jayaustin97.
It sounds like, as you've text STREAM to 150 at the end, that it has set up the wrong type of subscription.
Please get in touch with our customer service team, they will be able to get you on the correct offer.
Please let me know how you get on.