by Vickilawrence Contributor
Contributor

Android to ios

I've upgraded from s8+ to iPhone x but am having trouble transferring photos contacts egg over using ios app. Any suggestions please 

 

Thank u

4 REPLIES
by
EE Community Support Team

Re: Android to ios

Hi @Vickilawrence and welcome to the community.

 

Please see the Apple support guide on helping you with your issue.

 

Let us know how you get on.

 

Many thanks,

 

Lee

by Vickilawrence Contributor
Contributor

Re: Android to ios

I have looked on the App store on iPhone and can't even find move to ios there!!! 

 

 

by
EE Community Support Team

Re: Android to ios

Hi @Vickilawrence 

 

You download the app on the Android device and follow the instructions.

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: Android to ios

@Vickilawrence   Move from

Android to iOS only shows when you first switch on and set up a new iPhone.  If you’ve already setup the iPhone you’ll need to go to Settings>General>Reset>Erase All Content And Setting.  

 

Then once this has wiped the device to factory settings you’ll need to start all over again paying attention to what you are doing and you’ll see at the very start of setting up the iPhone the option to “Move Over From Android To IOS”. 

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