25-07-2019 01:16 PM
Activated free 6 months of Apple Music. Now when I try and open the app I get the wheel of death and white screen
25-07-2019 01:36 PM
@Booty1889 So you text MUSIC to 150 and did you use the link provided in the returned message?
are you trying to connect over WiFi or cellular data ?
and have you updated the music app to the latest version?
25-07-2019 01:48 PM
25-07-2019 02:01 PM
@Booty1889 Have you tried deleting the app and reinstalling it ?
25-07-2019 02:24 PM
@Booty1889 Try this
1. Double click on the Home button
2. Swipe all the app screens upwards one by one until only the home screen is left
3. Click on the Home button
4. Press and hold the Sleep / Wake button until the screen shows "Swipe to turn off" turn off the device
5. After 30 seconds or so, press and hold the Sleep / Wake button to restart the iPhone
26-07-2019 12:21 PM
Thanks for coming back to us.
Have you downloaded any other apps to see if they work for you?
Can you try and reset the network settings to see if this helps?
This will delete any saved WiFi passwords.
Go to Settings > General > Reset > Reset Network Settings.
26-07-2019 01:22 PM
Thanks 🙂 @Booty1889
Could you check the Music settings for me.
Go to Settings > Music >Show Apple Music
Is this turned on?
26-07-2019 01:40 PM
@Booty1889 what iphone model are you using for this ?
04-08-2019 09:47 PM
Hope you don’t mind me asking but have you had this sorted? I have the exact same issue as you and have done all of the above too but even Apple seem stumped to me! I’ve tried everything!