by AlicePearce
Explorer

6 months free Apple music not working and asking me for payment?

Tried activating apple music through new contract however it wouldn’t work, saying i didn’t have a membership through EE. Now it’s saying there is a monthly charge? 

3 REPLIES 3
by Grand Master
Grand Master

Re: 6 months free Apple music not working and asking me for payment?

@AlicePearce  was this new contract an upgrade? If was unfortunately you can not have it again as at a one time offer. 

 

If you’ve not had it before have you texted MUSIC to 150 ? 

by AlicePearce
Explorer

Re: 6 months free Apple music not working and asking me for payment?

it’s a new contract! 

i tried that, also tried adding it through the EE app on my add-ons!

by
EE Community Support Team

Re: 6 months free Apple music not working and asking me for payment?

Hi @AlicePearce

 

Welcome to the community.

 

What happens when you text MUSIC to 150?

 

Do you receive a text message regarding Apple Music?

 

 

 

Katie 🙂

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