Pre-order iPhone XR on EE
by dylgod
Visitor

Re: Update: Content lock issues (10/7/14)

Content lock up and down more times than the Assyrian empire.

EE sort this out.. since the swap to Orange the service has been nothing short of terrible.

My contract is up soon, 10 plus years of Orange/EE custom is going to walk.


by nats3107 Established Contributor
Established Contributor
Solution

Re: Update: Content lock issues (10/7/14)

Ive had the exact same problem for the past 4 weeks! usually it sorts its self out, but this has been consistant!

 

I have also had nothing but trouble since the switchover from Orange to EE....i am seriously thinking about going elsewhere, ive been with orange since i got my first mobile aged 14 (PAYG) since the age of 18 i have always had a contract with them, im now 25! Its ridiculous service and i think another company may benefit from my loyalty as EE arent bothered at all!

by RichieB
New Member

Re: Update: Content lock issues (10/7/14)

I have had this issue for about six months. I've phones several times and reset the handset more times than I care to mention... This really is rubbish! It doesn't show EE in a good light of they can't fix such a basic error! I wished I'd have stayed with 3. I will go back to them as soon as I can get out of this appalling contract!!!! Smiley Sad
by Diablo666
Visitor

Re: Update: Content lock issues (10/7/14)

I can go on any website I want, except a certain few, including dating sites and porn.
However, I was only on those sites 3 days ago... Today I get the annoying "Content Lock" page.

 

So, now you can't access sites that you accessed a few days before...?

Some of you can't get on FACEBOOK and YOUTUBE...

 

What the hell EE...you've RUINED T-mobile.

 

T-mobile answer machine still says "running on EE's 3G network"

But isn't EE a 4G network...?

by Mancunian_Nick Investigator
Investigator

Re: Update: Content lock issues (10/7/14)

Forgive me if I sound naiave here, EE @Ed_H (as EE rep on here), but from what I can see, having been reading through lots of different threads on here on this issue, there's been an ongoing problem and lots of dissatisfied customers going back to July of last year! In view of this and the fact that this seems to be taking you so long to resolve, why don't EE simply delete the content block from your software and leave it to individual clients who want it and/or need it to install and use their *own* parental control software? This means anyone with children can block them on a site by site basis if they so choose (and what adult parent wouldn't!) and those who are over 18 and don't need or want it, won't have this ongoing problem! As and when you have managed to fix the problem at your end, then you can consider putting it back, although to my mind it's more problematical than being worthwhile. People can use parental lock programs successfully on home computers/broadband (I use a PC at home) or on their TVs by use of a simple password protection system and so on, so it's not something new at all. You would see complaints vanish overnight if this were done and you won't loose customers!

 

Just my 2p worth for consideration

Nick (who has purchased the phone on behalf of a friend who is going to need YouTube, Facebook and other sites. Thankfully it's only a PAYG phone so he will be able to make his own decision soon (end of the month).

by OliverStone82
Visitor

Re: Update: Content lock issues (10/7/14)

I see there was discussed the parental control issue, I can suggest a good parental control program I usually use now, it has a good interface and easy to use www.refog.com its based on keylogger technonlogy and works normally with EE

by u9026a Investigator
Investigator

Re: Update: Content lock issues (10/7/14)

29th October 2015 - Content blocked again. WTF is this crap?

by kirstydawber123 Investigator
Investigator

Re: Update: Content lock issues (10/7/14)

Content lock as been put on my phone and it's not letting me go on my account and I can't turn it off please can you help
by
EE Employee

Re: Update: Content lock issues (10/7/14)

Hi @kirstydawber123

 

It's good to see you back in the Community! Smiley Happy

 

Have you previously been able to access the sites you are trying to access ok?

 

Also are you a Pay Monthly or Pay As You Go customer?

 

Thanks. Smiley Happy

by AlexSmith1
Explorer

Re: Update: Content lock issues (10/7/14)

I have suffered with this recurring nightmare for nearly six months now. All I can say is EE are worse that useless and less than anyway helpful. EE are tantamount to breaking trading standards laws, as when you buy good or services by contractual means, you expect the level of service that is purchased to be provided. EE break this contract between the two parties as they do not provide that service. EE sell contracts by misleading information and do not tell you that you may or may not get the service that you purchase.

 

When asking to cancel my account, EE state that I must pay in excess of £600 to release me from the contract. I state that I will not pay and will cancel the direct debit. EE then threaten me, stating that my credit rating will be affected and debt collectors will be called in to pursue the outstanding payment. County court judgements etc. I have a perfect credit rating and the threat not only saddens me, it angers me to the extent that I will be lobbying for parlimentary review to bring EE to account. I am not the only one that this has happened to and it seems that this is a common problem.   

 

Watch this space. I will not be recommending EE to anyone in the future, I will actively promoting the opposite.

by Grand Master
Grand Master

Re: Update: Content lock issues (10/7/14)

Yes content lock going back on and stopping you from doing what you want is a pain. I must be one of the lucky ones because I've only had this happen once to me.

But it's best to start a new thread than going back to one that was first started 10/7/14. Your post could get missed the only reason I got it was because I am subscribed to this thread.

You are the first person that I've seen have this issue in a long while so I have to ask have you called customer services and ask them to reset your account ?
by AlexSmith1
Explorer

Re: Update: Content lock issues (10/7/14)

Please refer to my last message posted where it states that EE have been unhelpful, and have threatened impact on credit scrore. So I state again, I have tried on number of occcasions contacting EE customer services and Tech support. Even going trying to reset throught logging in to the web portal to change the content settings. This works for while then content gets blocked again. This is not a satisfactory service and your reply is equally of no use.

 

 

by Grand Master
Grand Master

Re: Update: Content lock issues (10/7/14)

If your not prepared to call customer services ( again ) like I have suggested then why have you posted on the forum asking for help and information or anything to help you resolve this.

If you just cancel your DD you be in breach of contract. Yes I am trying to help you but if you don't want it then fair enough.
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